Shipping and Handling
Shipping Options and Delivery Times
Domestic Standard Shipping with Australia Post. Handling costs added.
- Within Victoria - up to 5 days
- Canberra or Adelaide - 2 to 3 days
- Brisbane or Tasmania - 3 to 4 days
- Other Capital Cities - 5 to 6 days
International Standard Shipping with Australia Post. Handling Costs added.
- 6+ days depending on Country
Once your parcel is ready to be sent a tracking number will be added to your order. Email tracking is available on all parcels, so the link to this will be provided for you. If you have any concerns about your parcel's delivery, please contact Helen at any time via this site or firstname.lastname@example.org.
Returns and Refunds
If you are not happy with your order, you are welcome to return it for an exchange, credit or refund, no questions asked. A return slip will be provided with all parcels to assist in this process if necessary so that you don't cover return postage costs.
Customs and International Shipping Availability
Helen Fraser is not liable for any duties or taxes that may be added to your order when it arrives in your country.
International shipping is available for all countries and calculated at the checkout.
Lost and Damaged Packages
If you don't receive your parcel in the recommended time as it is lost or stolen, please let Helen know promptly so insurance can be claimed. All parcels are covered by insurance so a full refund can be offered. Alternatively, a replacement or credit will be arranged depending on your preference.